These terms and conditions (“Terms and Conditions”) govern the relationship between Travel

Hero LLC d/b/a Travel Hero (“Hero” and/or “we/us/our”) and you, the purchaser and/or

traveler (“Client” and “passenger” and “you/your”). By planning travel with Hero, you agree to

be bound by these terms and acknowledge that Hero acts solely as a booking agent for

disclosed principal supplier tour operators, cruise lines, hotels, airlines, air charters, bus

companies, ground transportation, boat purveyors or owners, and other independent

contractors providing accommodations, transportation, and other services (“Supplier(s)”) and is

not the source or provider of the travel services. These terms include warranties and

disclaimers and exclusions of liability and may restrict your rights and remedies and provide

protection to Hero.

1. USE OF HERO SERVICES, ACCESS AND INFORMATION FOR TRAVEL BOOKINGS

You warrant that you are at least 18 years of age and possess the legal authority to enter into

this Agreement and to make travel bookings with Hero. You agree to be financially responsible

for all of your travel bookings made on behalf of yourself and any member of your traveling

party and warrant that all information supplied by you on behalf of yourself, members of your

household, or others for whom you are authorized to transact business with us is true and

accurate. You agree that you will only make legitimate reservations or purchases with Hero and

its Suppliers, and acknowledge that, without limitation, any speculative, false, or fraudulent

reservation is prohibited.

All bookings are accepted by Hero as agent for the travel Suppliers on your itinerary. Separate

Supplier terms and conditions will apply to your reservation and purchase of travel-related

goods and services that you select, and you understand and agree to abide by the terms and

conditions of purchase imposed by any Supplier that you have selected as a service provider on

an itinerary you have approved.

Hero is an Independent Contractor of Travel Planners International, California Seller of Travel

2063964-50, Florida ST17873, Washington 602232785. Registration as a seller of travel does

not constitute approval by the State of California.

2. PAYMENTS AND CANCELLATIONS

You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising

out of your travel bookings through Hero. By submitting a credit card authorization form to

Hero, you agree to allow Hero to use your payment method to purchase travel products from

our Suppliers on your behalf. EXCEPTING IN CASES OF FRAUD, YOU AGREE NOT TO FILE ANY

DISPUTE WITH YOUR BANK OR CREDIT CARD COMPANY TO AVOID OR VIOLATE ANY BOOKING

TERMS AND CONDITIONS OF HERO OR ITS SUPPLIERS, INCLUDING CANCELLATIONS OR

CHANGES OF ITINERARY OR ARRANGEMENTS FOR REASONS BEYOND THE CONTROL OF HERO

OR ITS SUPPLIERS. IF YOU ATTEMPT TO CHARGEBACK, REVERSE OR RECOLLECT A PREVIOUSLY

AUTHORIZED TRIP PAYMENT, HERO RESERVES THE RIGHT TO COLLECT ALL ADDITIONAL COSTS,

FEES AND EXPENSES ASSOCIATED WITH SUCH CHARGEBACK, REVERSAL OR RECOLLECTION,

INCLUDING, WITHOUT LIMITATION, ATTORNEY FEES.

All payments for travel are due prior to departure according to each Supplier’s terms and

conditions of booking. You understand that failure to make final payment or any violation of a

Supplier’s conditions of purchase may result in cancellation of your reservations, in your being

denied access to any flights, tours, hotels, cruises, or other travel services, or in your forfeiting

any monies paid for your reservations. In some cases, there is NO REFUND once a booking is

made and under deposit. You may not be entitled to a refund if you change or cancel your

travel plans after confirmation of a booking. All cancellation requests must be sent to Hero in

writing. As a result of cancellation, Hero's and third-party Supplier’s cancellation penalties will

apply. Cancellation fees will be charged to the credit card or other payment method you

authorized to pay for travel services or deducted from the Supplier’s refund.

3. TRAVEL DOCUMENTS, INCLUDING TSA AND DHS ACCEPTABLE IDENTIFICATION

REQUIREMENTS

It is the responsibility of each Client to obtain and carry a valid passport, visa(s), and all other

documents required by applicable government regulations. When traveling domestically or

internationally, the U.S. Transportation Security Administration (TSA) and U.S. Department of

Homeland Security (DHS) advise that everyone carry acceptable identification in order to board

a flight. Acceptable identification can be found at http://www.tsa.gov/traveler-

information/acceptable-ids; examples are DHS-designated enhanced driver’s license, Passport,

a foreign government passport. The name, date of birth and gender that appears on the

identification card must exactly match the same such data that is listed on airline ticket(s) and

booking records. You acknowledge any failure to strictly comply with these requirements may

result in denied boarding or an undue delay at an airport security checkpoint causing Client to

miss flight(s), and subsequent scheduled travel bookings on cruises and tours.

WHEN YOU RECEIVE ANY AND ALL TRAVEL DOCUMENTS, IT IS YOUR RESPONSIBILITY TO

REVIEW AND VERIFY ALL INFORMATION FOR ACCURACY. CONTACT HERO IMMEDIATELY IF

CHANGES OR CORRECTIONS ARE REQUIRED.

Hero strongly recommends that you take into account that certain countries will not admit a

passenger if their passport expires within six (6) months of the anticipated date of return. Non-

United States citizens may require additional documentation. Client is responsible to make

Hero aware when traveling on a passport from a country other than the United States of

America. Hero neither controls nor warrants the issuance of visas or approval of visa waivers

related to your travel. Should a visa not be issued, Hero is not responsible for lost payments

made toward the contemplated trip. Please note that rules of each country regarding entry and

exit change on a daily basis.

Children and infants also require travel documents. Minors traveling with one parent, and/or

without both parents, may be stopped and not admitted, unless authenticated and verified

consent forms are provided to the authorities; please see https://help.cbp.gov/s/article/Article-

3643 for additional information. The U.S. Customs and Border Protection Agency requires that

for groups of children under age 19 arriving to the United States by land or sea from contiguous

territory and traveling with a school group, religious group, social or cultural organization, or

sports team, may also present an original or copy of his or her birth certificate, a Consular

Report of Birth Abroad, or a Naturalization Certificate. Parental or legal guardian consent must

be provided to the supervising adult/Group Leader in writing.

4. INDIVIDUAL ENTRY AND EXIT REQUIREMENTS

Each country holds different views of past criminal offenses, whether within or outside of their

boundaries. If you have a current or prior criminal offense, contact that country directly for

entry and exit requirements. You can visit the US State Department Website for further

information about these requirements. See, https://travel.state.gov/content/travel.html. We

do not inquire about an individual’s criminal record in the interest of respecting our Clients’

privacy. For example, if traveling to or through Canada, individuals with a Driving While

Intoxicated (DWI) record should review current entry requirements. See:

https://www.canada.ca/en/immigration-refugees-citizenship/services/immigrate-

canada/inadmissibility.html.

5. HAZARDOUS MATERIALS

Federal law prohibits passengers from bringing hazardous materials on the aircraft.

(1) Federal law forbids the carriage of hazardous materials aboard aircraft in the passenger’s

luggage or on the passenger’s person. A violation can result in five years’ imprisonment and

penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives,

compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radio- active

materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and

radiopharmaceuticals.

(2) There are special exceptions for small quantities (up to 70 ounces total) of medicinal and

toilet articles carried in the passenger’s luggage and certain smoking materials carried on the

passenger’s person. For further information, each passenger should contact the relevant airline

representative(s) on their itinerary. Restrictions on hazardous materials are listed

http://www.tsa.gov/traveler-information/prohibited-items.

6. INSECTICIDE NOTICE

We recommend that you refer to the DOT list of airports in countries that require airlines to

treat the passenger cabin with insecticides prior to the flight or while on the aircraft. This list is

on the DOT’s website and is updated from time to time: http://www.dot.gov/office-

policy/aviation-policy/aircraft-disinsection-requirements.

7. HEALTH/IMMUNIZATIONS

You must have the proper immunizations and health screenings and required documentation of

such immunizations and screenings before travel. Hero shall not assume responsibility for the

accuracy of health, vaccination, or documentation prior to departure or upon landing at the

final destination. In some cases, required inoculations must be recorded by Client’s health

practitioner on a valid vaccination certificate, which the Client must carry for proof of

inoculation. If you are concerned about taking any medications or receiving certain

inoculations, check with your health practitioner BEFORE booking. Check the State Department

Web site http://travel.state.gov, for relevant information relating to travel to specific

destinations, and the Center for Disease Control http://wwwnc.cdc.gov/travel/ relating to

health issues related to travel.

8. AIR TRAVEL, SCHEDULE RECONFIRMATION, CHECK-IN

Hero shall not assume any responsibility for any air schedule changes. In rare instances, upon

departure from a country, certain departure taxes must be paid in cash only, and may vary in

price. Failure to use a reservation may result in automatic cancellation of all continuing and

return flights, as well as forfeiture of airfares.

Airline e-tickets expire a year from issue date unless carrier fare rules in passenger’s itinerary

fare provide otherwise.

Due to enhanced security, it is strongly recommended that you check in a minimum of 2 hours

prior to scheduled departure for domestic flights and 3 hours prior to scheduled departure time

for international flights. Reconfirm flight times at least 24 hours prior to scheduled departure

time for domestic flights, and 72 hours prior for international flights.

9. RIGHT TO CORRECT ERRORS/OFFERS SUBJECT TO AVAILABILITY

We reserve the right to correct errors. In the event of any pricing error or omission, we reserve

the right to adjust such pricing or make any other corrections. All offers, incentives and Supplier

promotions are subject to availability and may change without notice. Prospective Clients are

advised to reserve early to avoid disappointment, increases in fares and additional late booking

fees.

10. UNUSED ARRANGEMENTS, MINIMUM PASSENGER REQUIREMENTS AND

ALTERATIONS TO BOOKINGS

When tour, cruise or package prices are based on Suppliers’ contract rates, you will not be

entitled to any refund for any unused portion of travel.

Some group tours are based on minimum numbers of passengers traveling; if the number of

passengers falls below the minimum required, a surcharge may be imposed, or the tour may be

canceled. Any cancellations of a tour or package for reason of failing to meet the minimum

traveler requirement will be governed by the tour operator’s cancellation policy.

If you decide to change any portion of your confirmed arrangements prior to departure or

during your trip, we will attempt to assist you. Certain bookings may not be able to be changed.

All requests for changes to a booking must be made in writing to Hero.

The Supplier may determine that alterations in itinerary are necessary for any number of

reasons, including but not limited to severe weather. Any alterations to an itinerary are at the

sole discretion of the Supplier, and Hero bears no responsibility for any changes.

11. LIMITATIONS OF RESPONSIBILITY AND DISCLOSURE

Hero acts solely as a booking agent for disclosed principal Suppliers and is not the source or

provider of any travel service. Each Supplier is an independent entity with its own management

and is not subject to the control of Hero. The Suppliers whose names appear in travel

documentation are those actually responsible for providing the travel services purchased, and

you consent to the use of those Suppliers.

BECAUSE HERO ACTS AS AGENT FOR DISCLOSED PRINCIPAL SUPPLIERS AND DOES NOT HAVE

THE RIGHT TO CONTROL THE OPERATIONS OF SUCH INDEPENDENT OPERATORS AND

SUPPLIERS, YOU AGREE THAT HERO IS NOT LIABLE FOR ANY PERSONAL INJURY OR PROPERTY

DAMAGE, WHICH MAY ARISE OUT OF THESE SERVICES. HERO HEREBY DISCLAIMS ANY LIABILITY

WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, INCLUDING

WITHOUT LIMITATION LIABILITY FOR ANY DIRECT, PUNITIVE, SPECIAL CONSEQUENTIAL,

INCIDENTAL OR INDIRECT DAMAGES IN CONNECTION WITH THE GOODS OR SERVICES

PROVIDED BY ANY PRINCIPAL SUPPLIER BOOKING THROUGH HERO, INCLUDING WITHOUT

LIMITATION LIABILITY FOR ANY ACT, ERROR, OMISSION, INJURY, LOSS, ACCIDENT, DELAY OR

IRREGULARITY WHICH MAY BE INCURRED THROUGH THE FAULT, NEGLIGENCE, WILLFUL ACTS,

OMISSIONS OR OTHERWISE OF SUCH SUPPLIER, OR OF ANY SUPPLIER OR THEIR RESPECTIVE

EMPLOYEES, AGENTS, SERVANTS, OR REPRESENTATIVES, INCLUDING, WITHOUT LIMITATION,

THEIR FAILURE TO DELIVER OR THEIR PARTIAL OR INADEQUATE DELIVERY OF SERVICES, THEIR

CANCELLATION AND REFUND POLICIES, FUEL INCREASES, BANKRUPTCY, OR CESSATION OF

OPERATIONS AND OTHER MATTERS OUTSIDE OF HERO’S CONTROL, AND YOU HEREBY

EXONERATE HERO FROM ANY LIABILITY WITH RESPECT TO THE SAME.

HERO HAS SOLELY RECEIVED COMMISSION AND FEES FOR TRAVEL TRANSACTIONS AND CLIENT

AGREES AND UNDERSTANDS THAT ANY RECOVERY FROM HERO WILL BE LIMITED TO THE

AMOUNT OF COMMISSION AND FEES ACTUALLY RECEIVED BY HERO.

12. RISKS/SAFETY

Travel to certain destinations may involve greater risk than others. Hero urges Clients to remain

informed on a daily basis as to current news events, as well as to review travel prohibitions,

warnings, announcements and advisories issued by the United States Government prior to

booking travel to international destinations. Information on health and safety conditions in

various countries and the level of risk associated with travel to particular international

destinations can be found at http://www.state.gov, http://www.tsa.gov, http://www.dot.gov,

http://www.faa.gov, http://www.cdc.gov, and http://www.cbp.gov. The Smart Traveler

Enrollment Program (STEP) is a free service provided by the U.S. Government to U.S. citizens

who are traveling to, or living in, a foreign country. STEP allows you to enter information about

your upcoming trip abroad so that the Department of State can better assist you in an

emergency. Registration is recommended and provided by going to

https://step.state.gov/step/.

BY OFFERING FOR SALE TRAVEL TO PARTICULAR DESTINATIONS, HERO DOES NOT REPRESENT

OR WARRANT THAT TRAVEL TO SUCH POINTS IS ADVISABLE OR WITHOUT RISK, AND SHALL NOT

BE LIABLE FOR COSTS, DAMAGES, OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH

DESTINATIONS. CLIENT’S PARTICIPATION CONSTITUTES ACCEPTANCE OF SUCH EVENTS AT

CLIENT’S OWN RISK.

In the event of emergent health or safety concerns, once Hero has investigated the prevailing

situation, Hero shall have the sole and absolute discretion whether to proceed with any Hero

escorted trip or private departure, or to make alterations to the itinerary.

13. FORCE MAJEURE

Hero will not be in breach of these terms and conditions or otherwise be liable to you, for any

failure or delay in performing an obligation under this Agreement that is due to any of the

following causes, to the extent beyond its reasonable control: acts of God, accident, riots, war,

terrorist act, epidemic, pandemic, quarantine, civil commotion, breakdown of communication

facilities, including web host and internet service provider, breakdown or malfunction of

equipment, destruction of or serious damage to facilities, natural catastrophes including, but

not limited to extreme weather events, floods and volcanic eruptions, governmental acts or

omissions, changes in laws or regulations, national strikes, fire, explosion, generalized lack of

availability of raw materials or energy, and any other unforeseen circumstance which is beyond

the control of Hero. THE PURCHASE OF TRAVEL INSURANCE IS HIGHLY RECOMMENDED ON ALL

TRIPS.

In addition, each of Hero’s Suppliers have terms and conditions which include Force Majeure

provisions. In the event that a Force Majeure event occurs, those Suppliers may be entitled to,

and may in their sole and absolute discretion, vary, postpone or cancel any itinerary or

arrangement in relation to the trip. Payment of any refund to you as a result of the non-

performance of any obligations hereunder shall remain in the sole and absolute discretion of

the Supplier, pursuant to their policies, although Hero shall use its reasonable efforts to secure

reimbursement for you where possible.

14. CLIENT CONDUCT

Each participant in any trip escorted by Hero is expected to act responsibly and adhere to all

behavior guidelines established by Hero and our Suppliers. Hero and all local Suppliers reserve

the right to remove you from any facility, hotel or resort property, tour location or means of

transportation if your health or your conduct appears to endanger yourself or others, disrupts

the general well-being of other clients on any element of your trip, or interferes with the

operation or security of the places we visit. In any such case, there will be no refund.

When you book with Hero, you accept responsibility for any damage or loss caused by you. Full

payment for any such damage or loss (reasonably estimated if not precisely known) must be

paid directly at the time to the accommodation owner or manager or other Supplier. You must

indemnify us for the full amount of any claim (also including legal costs) made against us. We

are not responsible for any costs incurred concerning a guest removed from a trip, or any

portion of a trip. You agree not to hold Hero or any of its related entities liable for any actions

taken under these terms and conditions. Baggage and personal effects are at all times the sole

responsibility of the participant. 

15. TRAVEL INSURANCE

HERO OFFERS ACCESS TO TRAVEL INSURANCE TO PROTECT PASSENGERS AND THEIR

INVESTMENT IN TRAVEL. UNLESS SPECIFICALLY NOTED, TRAVEL INSURANCE IS NOT INCLUDED

IN THE COST OF CLIENT’S ITINERARY TO PROTECT AGAINST THIRD PARTY SUPPLIER

DEFAULT/BANKRUPTCY PROTECTION, DELAY, INTERRUPTION, MISSED CONNECTION FOR

CRUISES, CANCELLATION, MEDICAL EMERGENCY TRANSPORTATION/EVACUATION &

REPATRIATION, BAGGAGE & PERSONAL EFFECTS/LOST LUGGAGE & BAGGAGE DELAY, ILLNESS,

JOB LOSS PROTECTION AND CHANGE OF PLANS, ACCIDENTAL DEATH AND DISABILITY, TRAVEL

ACCIDENT/SICKNESS MEDICAL EXPENSES, AND MORE. PROPER INSURANCE MAY PROTECT YOU

FROM FINANCIAL LOSS IN ALMOST ALL CIRCUMSTANCES. Without appropriate travel insurance,

Client understands and agrees that if Client cancels or interrupts Client’s travel for any reason,

portions of the trip/tour may not be refunded and Hero’s and travel Suppliers’ cancellation

penalties will apply resulting in the loss of monies up to the full cost of Client’s travel booking

and related costs. The purchase of travel insurance is not required in order to purchase any

other product or service offered by Hero, however if you decline to purchase insurance, Hero

will require that you execute an insurance waiver. Hero is not a licensed insurance broker, and

its advisors are not qualified or authorized to answer technical questions about benefits,

exclusions, and conditions of any of the insurance offered, nor evaluate the adequacy of the

prospective insured’s existing insurance coverage. An additional charge applies for any travel

insurance selected. HERO CANNOT GUARANTEE THAT ANY INSURANCE PROVIDER WILL

APPROVE COVERAGE FOR A CLAIM MADE UNDER THE INSURER’S POLICY AND MAKES NO

REPRESENTATIONS ABOUT THE EXTENT OF COVERAGE FOR ANY POLICY IT MAY OFFER OR

QUOTE.

16. RESERVATION OF RIGHTS: CHANGES TO THESE TERMS

We reserve the right, in our sole discretion, to change these Terms and Conditions at any time.

Updated versions of the Terms will be provided to Clients, will be posted on our website and

are effective immediately on posting.

17. GENERAL

The laws of the State of Indiana govern these Terms and Conditions. You hereby consent to the

exclusive jurisdiction and venue of courts in Hamilton County, Indiana in all disputes arising out

of or relating to travel bookings with Hero.

If any part of these Terms and Conditions is determined to be invalid or unenforceable pursuant

to applicable law including, but not limited to, the warranty disclaimers and liability limitations

set forth above, then the invalid or unenforceable provision will be deemed superseded by a

valid, enforceable provision that most closely matches the intent of the original provision and

agreement shall continue in effect.

These Terms and Conditions (and any other terms and conditions referenced herein) constitute

the entire agreement between the Client and Hero with respect to travel bookings made with

Hero by any means, and it supersedes all prior or contemporaneous communications and

proposals, whether electronic, oral, or written, between Client and Hero with respect to

communications with Hero. A printed version of this agreement and of any notice given in

electronic form shall be admissible in judicial or administrative proceedings based upon or

relating to these Terms and Conditions to the same extent and subject to the same conditions

as other business documents and records originally generated and maintained in printed form.